Corning Life Sciences Help and Support Center: Customer, Product, and Order Support

Frequently Asked Questions

• How do I place an order?

  In the United States, you can place an order as a Guest User and pay by credit card (at regular list prices) without having to register for an account.

  While we can create full service direct business accounts for customers that meet certain criteria, the fastest way to get your Corning products is through one of our distribution partners. You can find the list of our distributors here.

  If you are tax exempt and wish to order direct from Corning, please log in or contact your local sales representative to begin new account set-up. If you are unsure of who your rep is, contact Customer Service.

• Where is my order?

  Orders placed online and via Customer Service can be found on the Corning Life Sciences website. For questions about your online order, please check your Order History under your account profile. 

  For other inquiries, contact Corning Customer Service at 800.492.1110, Option 2. Have your order number ready and our Customer Service representative will assist you. You may also send an email to [email protected] and you will receive a response within two (2) business hours (8:30 a.m. - 5:00 p.m. ET).

• The product I ordered is "currently unavailable" or discontinued. What does this mean and what do I do?

  Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued.

  When a product has been discontinued, if Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested. 

  To find out when the product will be available you can click on the “Check Availability” link next to Stock Status on the product page or Quick Order page. If your product need is urgent, contact Customer Service and they will work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per pack or case.

• I forgot my password, what do I do?

  To reset your password, click on the Sign in/Register link at the top of the page and then click on the Help link beneath the log in dialogue box.

  You can change your password at any time by going to your Account Profile and typing in your old password, your new password, and confirmation, then click on “update your account information”.

• Are there any special events?

  If you want to learn more about best practices, tips and proven techniques to help advance your research, please follow our Webinars and our current Calendar for any new events.

• Where can I find information about new releases?

  If you want to learn more about announcements, please click here.