[{"resourcePath":"/emea/en/products/life-sciences/resources/customer-help-and-support-center.html","faqCategory":"Online Ordering","faqList":[{"answer":"<p>Yes, to order by purchase order or online you will need to register for a Corning account. Please contact our <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> team or <a href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\">Register online</a> to start the process.</p><p>If you wish to purchase your product through your preferred distributor, you can find the list of our distributors <a href=\"/content/corning/emea/emea/en/products/life-sciences/config/Distributors.html\" adhocenable=\"false\">here</a>.</p>","question":"Do I have to register to place an order direct with Corning? "},{"answer":"At this time, you can only order products available in our e-catalog. Special lot, reservation is also possible. For more information, contact Corning’s <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> department at +31 (0) 20 659 6051.","question":"I have special requirements; can I request these online? "},{"answer":"In order to receive your contract pricing online, you must <a href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login/createAccount\">Register</a>. Once this account is created, you will automatically see your contract/account specific pricing when you <a href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\">log in</a> to the system.","question":"If I order online, will I still receive my contract pricing? "},{"answer":"Contact Corning <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> at +31 (0) 20 659 60 51. They will have your local Corning account representative contact you to discuss pricing.","question":"How do I get discounted pricing for products that I purchase frequently? "},{"answer":"<p>Yes. While the vast majority of Corning products are available for purchase through the <a href=\"https://www.corning.com/lifesciences\">www.corning.com/lifesciences</a> website, several products are not.</p><p>For products that are not included, you will need to contact <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> to reorder.</p>","question":"Is there any item that I cannot purchase online? "},{"answer":"<p>The vendor information on your purchase order must match the vendor for the items being purchased. </p><ul><li><p>For Biologics and Coated Vessels, please reference “Discovery Labware”</p></li><li><p>For Media and Sera, please reference “Mediatech”</p></li><li><p>For Glass, Plastics and Equipment, please reference “Corning Incorporated” </p></li></ul>","question":"How do I know what vendor entity to reference on my purchase order?"},{"answer":"<p>Depending on your company’s tax status and your country's tax system, you will billed accordingly.</p><p>When you sign up for an account no VAT will be charged except for Domestic customers in the Netherlands.</p>","question":"How much will I be billed for tax? "},{"answer":"<p>Registered Users can save their cart and place an order at a later date. If your saved cart contains products that you frequently order, you may submit it as often as you like to reorder those products. Prices are subject to change.</p><p><b>How To Quick Order or Upload Cart</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363607959112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&amp;amp;amp;nbsp;</iframe></div></div><p><b>How To Fix Order Upload Errors</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608838112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&amp;amp;nbsp;</iframe></div></div>","question":"Can I save my order for a later date? "},{"answer":"<p>Occasionally high demand for a product can create a temporary out-of-stock situation. Most out-of-stock situations last a very short period of time. An out-of-stock product is not discontinued. </p><p>To find out when the product you ordered will be back in stock and shipped to you, contact Corning <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> at the country specific toll free number or at +31 (0) 20 659 60 51. If your product need is urgent, Customer Service can also work with you to find a suitable alternative. Many Corning products are offered in multiple packaging configurations, so you may be able to get the exact product you need but in a different quantity per case.</p>","question":"The product I ordered is \"currently unavailable\". What does this mean and what do I do? "},{"answer":"<p>When a product has been discontinued, as long as Corning continues to have stock for this item, you can order it. If Corning no longer has any stock, replacement products will be suggested.</p><p>You can also contact Corning’s <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> at +31 (0) 20 659 60 51 for more information about discontinued products.</p>","question":"The product I want is discontinued. What do I do? "},{"answer":"<p>For questions about your online order, please check your Order History under your account profile. </p><p>For other inquiries, contact <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> at the country specific toll free number or at +31 (0) 20 659 60 51. Have your order number ready and the Customer Service representative will assist you. You may also send an email to <a href=\"mailto:[email protected]\">[email protected]</a> and should have a response within two (2) business hours (8:30 am -5:00 pm ET).</p>","question":"What if I have a question about my order? "},{"answer":"<p>Your order history is kept in the Corning Life Science online system. To access your order history, click on the Welcome message at the top of the page to go to your account profile. Then click on the Order History tab.</p><p><b>How To Track My Order</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363607862112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&amp;nbsp;</iframe></div></div>","question":"How do I check my order history? "},{"answer":"<p>For Registered Users, there are two ways to know your order has been processed:</p><p>If you have selected the Notify option in your Account Profile communications preferences, you will receive an email notification when your order is placed, when it is in fulfillment, and when it ships.</p><p><b>How To Turn On/Off Notifications</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608056112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&nbsp;</iframe></div></div><p>After logging in, you can also visit the Order History page to see the current status of your order and more detailed information.</p><p><b>How To Track My Order</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363607862112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&nbsp;</iframe></div></div>","question":"How do I know that my online order has been processed? "},{"answer":"If you ordered product over the Corning website, you can either view order status via the secure online ordering system or contact Corning <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> at +31 (0) 20 659 60 51.","question":"How do I check on the status of my order? "},{"answer":"Contact Corning <a adhocenable=\"false\" href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\">Customer Service.</a> They may need to add your email address to the order for it to be displayed on the website. Any order without an email address will not be shown on the website.","question":"I can't find one of my orders, what should I do?"},{"answer":"Not all Corning products currently reside in our web catalog. For products that are not included, you will need to contact Customer Service to reorder.","question":"Why are only some products in my order history available for reorder? "},{"answer":"Continue to use your organization’s preferred ordering methods.","question":"My organization currently orders via EDI. Will I be able to place orders through the website?"},{"answer":"<p>If you are a Registered User, you can select an option in your Account Preferences to be notified by email if there are any order status updates.</p><p><b>How To Turn On/Off Notifications</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608056112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&nbsp;</iframe></div></div>","question":"Will you notify me of backorders and changes in order status? "}]},{"resourcePath":"/emea/en/products/life-sciences/resources/customer-help-and-support-center.html","faqCategory":"Account Support","faqList":[{"answer":"Check to see if the email is in your spam/junk folder due to email filter settings. If you have looked there and did not receive it, then please contact <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a>.","question":"I didn’t receive an email to activate my online account. "},{"answer":"Yes, 30 days. If you do not activate the account within that time and you receive an invalid link error, please contact Corning New Accounts via <a href=\"mailto:[email protected]\">[email protected]</a>.","question":"Is there a time limit on how long the activation link is valid for? "},{"answer":"<p><b>How To Reset My Password</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608553112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&amp;amp;amp;amp;nbsp;</iframe></div></div><p>To reset your password, click on the <a href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login/createAccount\">Sign in/Register</a> link at the top of the page and then click on the Help link beneath the log in dialogue box.</p><p>You can change your password at any time by going to your <a href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\">Account Profile</a> and typing in your old password, your new password, and confirmation, then click on “update your account information”.</p>","question":"I forgot my password, what do I do? "},{"answer":"<p>Yes. Corning is concerned about the safety and security of our customer’s transactions. We have put a number of technological protections in place to ensure the transaction process is safe and your information is secure.</p><p>Corning does not sell or redistribute its customer list and only shares information with other parties as part of its normal order fulfillment and account maintenance activities.</p>","question":"Will my information be secure? "},{"answer":"Any changes to your bill to location must be made through Corning’s <a href=\"/content/corning/emea/emea/en/products/life-sciences/support-main/customer-service.html\" adhocenable=\"false\">Customer Service</a> at +31 (0) 20 659 60 51. You may add additional ship to locations in your account profile.","question":"How do I set up another ship to or bill to location for my account? "},{"answer":"After you <a href=\"https://ecatalog.corning.com/life-sciences/b2b/EUOther/en/login?clear=true\">log in</a>, click on the “Welcome [your name]” link at the top of the page; it will take you to your profile. It is important to keep your account profile up-to-date as this will ensure you receive email notifications for order confirmations, order shipments, and simplifies the ordering process, and you can save more than one shipping address.","question":"How can I update my account profile? "},{"answer":"<p>Navigate to the Notification Preferences tab under your Account Profile and turn off the notifications you no longer wish to receive.</p><p><b>How To Turn On/Off Notifications</b></p><div style=\"position: relative; display: block; max-width: 960px;\"><div style=\"padding-top: 56.25%;\"><iframe src=\"https://players.brightcove.net/3266873772001/default_default/index.html?videoId=6363608056112\" allow=\"encrypted-media\" style=\"position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;\">&amp;nbsp;</iframe></div></div>","question":"Can I turn off automatic email notifications from Corning?"},{"answer":"We can assign you the role of Account Administrator, which allows you to view all orders across your organization. As an Admin, you can also give others in your organization access to view orders.","question":"Will I be able to view all the orders for my organization – even orders I did not place? "}]},{"resourcePath":"/emea/en/products/life-sciences/resources/customer-help-and-support-center.html","faqCategory":"Online Specials & Promotions","faqList":[{"answer":"No, Online Specials are available for online purchase only by registered user.","question":"Can I get the online special pricing if I don't have an account? "},{"answer":"No. These discounts apply to online purchases only and are not available through other purchase methods including phone, email, or EDI.","question":"Are the online discounts available if I purchase via EDI? "},{"answer":"Monthly Promotions are available for a limited time only. Other Online Specials are available on an ongoing basis based on availability.","question":"Is there a limit on the duration of the online special offers? "},{"answer":"Online Specials cannot be combined with any other promotional offers and are subject to the terms and conditions.","question":"Can I combine \"Buy-Get\" promotion from Corning with the special discount price offered on the Corning website? "}]}]